Our Policies

  • Hotel Policies
  • Cookies Policy
  • Email Policy
  • Privacy Policy
  • Terms and Conditions

Hotel Policies

• Check-in: after 14.00, Check-out: before 12.00. • Long trouser policy for gentlemen at restaurants/dinner time, including young guests above 12 years of age. • No pets allowed. • TV channels: satellite TV, various non-Greek channels, Greek national only channels. • No iron board/iron provided in rooms (with charge ironing service provided via reception). • Persons under the age of 18 must be accompanied by an adult of 18 years old or older • Credit/Debit cards accepted: Mastercard, Visa • The maximum number of children’s cots/cribs in a room is 1 • No personal cheques accepted

Cookies Policy

At our Hotels, we believe in being open and clear about how we collect and use your personal data through cookies. For this reason, this cookie policy provides detailed information about how and when we use cookies on our website. The pages on the website ("the website") are published by ("us" or "we") on behalf of AGGELAKOS S.A.. We use cookies to ensure everyone who uses our website has the best possible experience. Cookies also help us keep your data safe. We will not collect any information about individuals, except where it is specifically and knowingly provided by them. When you visit our website, our web server collects some basic information such as your internet service provider's domain name, which pages you accessed on our site, and when. We use this information only to analyse the use of our website to help guide improvements. We do not collect any personally identifiable information. You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this website. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. By continuing to visit or use our website, you are agreeing to the use of cookies and similar technologies for the purposes we describe herein. None of the cookies we use collect your personal information and they can’t be used to identify you. Cookies When you visit our website, we use cookies, which are small pieces of information that allow us to maintain your connection to our website. This website may use cookies for detecting what kind of device you have in order to present content in the best way, for a language switch and/or for other purposes. These cookies do not collect or store any personally identifiable information. You can refuse the use of cookies. Google Analytics This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. How to refuse the use of cookies You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as personalisation and "keep me signed in" and "remember me" features.

Email Policy

Notice to E-mail Recipient Please read the following carefully as it contains the terms and conditions governing all electronic communications sent or received (as applicable) by AGGELAKOS S.A., its subsidiaries and affiliates. AGGELAKOS S.A. may amend these terms and conditions at any time without notice. You should check this webpage from time to time to review the current terms and conditions because they are binding on you. The content of e-mails and accompanying communications and attachments sent or received by AGGELAKOS S.A. (collectively, "e-mail") are copyright protected, confidential to AGGELAKOS S.A. and may contain information that is legally privileged or protected from disclosure under applicable law or agreement. Attachments that are part of an e-mail may have additional important disclosures and disclaimers, which you should read. All e-mail from AGGELAKOS S.A. may be read and used only for its intended purpose and only by the intended recipient. If you receive an e-mail in error, please (i) contact the sender immediately by return e-mail and (ii) permanently delete the email you received. No confidentiality or privilege is waived or lost by any mis-transmission. Any, printing, copying, distribution, use or saving of, or taking any action based on, the information contained in any e-mail (including any reliance thereon) is expressly prohibited (except as may be expressly provided in written agreements with AGGELAKOS S.A.. No rights in any AGGELAKOS S.A. intellectual property are granted by virtue of your receipt of an email, and AGGELAKOS S.A. reserves all such rights. AGGELAKOS S.A. and its licensors retain all intellectual property rights in all e-mails sent by AGGELAKOS S.A.. You agree to take full responsibility for checking any e-mail for viruses and other harmful code, and AGGELAKOS S.A. shall not be responsible or liable for any damages arising from or relating to any virus or harmful code which may be contained or embedded in any email. AGGELAKOS S.A. reserves the right to monitor all e-mails sent or received through its systems. AGGELAKOS S.A. makes no warranty as to the accuracy or completeness of the content, data or information contained in any e-mail and hereby disclaims any liability of any kind. Any opinions expressed in an e-mail are those of the author and do not necessarily reflect the opinions of AGGELAKOS S.A.. AGGELAKOS S.A. reserves the right to archive, produce to regulators and produce in litigation or governmental or judicial inquiry any e-mails sent or received through its systems in accordance with AGGELAKOS S.A. policies and applicable law, rules and regulations. If you do not accept, and agree to be bound by, the conditions contained in this notice, you should not use e-mail to communicate with AGGELAKOS S.A..

Privacy Policy

This privacy policy governs your use of websites and services of AGGELAKOS S.A., KOLYMBIA, RHODES – GREECE, company incorporated under the laws of Greece ("société anonyme") with their registered seat located as above, hereinafter the "company", "we", "our", "us", for its own benefit and their affiliates and hotel and resort properties owned by AGGELAKOS S.A.. “We” are committed to protecting and respecting your privacy. This policy (together with our Terms of Use , the Cookies Policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By accepting our privacy policy and terms and conditions, you acknowledge that you have read and agree to be bound by this Privacy Policy. We provide this Privacy to help you to understand what we may do with any personal information that we obtain from you. By providing your personal information to us, you signify your acceptance of our Privacy Policy and agree that we may collect, use, and disclose your personal information as described in this Privacy Policy. If you do not agree to this Notice, please do not provide your personal details to us. These terms may be amended, updated or otherwise modified, whether in whole or in part, at any time. The personal data, optional and compulsory, that you need to provide when you enter the web site or register for various applications related with services and products provided by AGGELAKOS S.A. and any additional personal data that will be requested in later stages are collected, processed, transferred, stored and used by AGGELAKOS S.A., under its capacity as data controller, for the company and its hotel and affiliates as well as by service providers, including the data processors and service providers as they are described below. 1. Information we collect about you and how we collect it. 1.1 User Provided Information Personal information is information about an identifiable individual, as defined by applicable law, such as name, e-mail address and telephone number etc. AGGELAKOS S.A. obtains the information you provide when you proceed in general with actions for accommodations in our hotel, conduct business, opted in to receive news and offers from AGGELAKOS S.A. and use Applications related to our services, through our web site, reservation and call center, social media, when you otherwise voluntarily provide it to us, including in connection with our loyalty program and from our subsidiaries or other third parties. When you register or use our web sites and / or an Application, you are required to provide certain personal data (such as your first and last name, email address, password etc.) by filling in the fields identified as mandatory in the registration form on the login page or document. You will also be asked to provide personal information for special purposes as when making a reservation through our Call Center or Hotel, during your stay at a Hotel or Resort etc. among others (a) personal details, such as your name, postal and email addresses, phone number, date of birth and other contact information, when you register with our Website, log-in to Wi-Fi, enter one of our competitions, or contact us by phone or through our online services; (b) transaction, information, including information about the services you book, prices, method of payment and payment details; (c) Account information, such as your username or password (or anything else that identifies you) used to access our online services or to buy or use our products and services; (d) Profile information, including products and services you like, or times you prefer to visit us; and (e) Other personal information you choose to give us when you interact with us. We may collect Personal Information from a variety of sources including: • through the Site; • through reservation and call centers; • through social media and brand channels (e.g. Facebook, Twitter); • from AGGELAKOS S.A. Subsidiaries and from Affiliates, or other third parties; or Providing your sensitive personal data is optional and you may still be able to use the web sites and / or the Applications and all of its features. We may also use the information you provided us to contact you from time to time to provide you with important information, required notices and marketing promotions, under the condition that you give us your consent with a direct opt in a relevant specific request of our, noting to you that you can opt out at any time of by sending us an email at dpo@alfahotelrhodes.com . Accepting our services and products and the use of our web sites and / or our related with AGGELAKOS S.A. Applications you give us the explicit consent to collect, process, use and store your personal data according to the applicable laws and this contract. 1.2 Minors. The use of the web site and / or our Applications is not intended for use by minors under the legal age requirement. No one under the legal age requirement may provide any personal information to or through our web site and / or our Applications. We do not knowingly collect personal information from minors. If you are under the legal age requirement, please do not visit our web sites, don't register to our Applications, don't make any use of the above or send any information about yourself to us, including your name, address, telephone number or email address. In the event that we find out that we have collected personal information from a minor without verification of parental consent, this information will be deleted, upon the minor’s parent or guardian notification. If you believe that we might have any information from or about a minor, please contact us at dpo@alfahotelrhodes.com . To the maximum extent permitted by applicable law and without limiting any other provision of this Policy, AGGELAKOS S.A. disclaims any liability for any personal data submitted in contravention of this clause. 2. Purposes of processing We collect, process, use and store your personal data: To authenticate you when log in to our web sites and wi-fi; To fulfill of reservation or information requests and to remember your preferences and registration information; To provide our services to you To measure and obtain data for administrative and other communication purposes and in order to operate and improve the effectiveness of our services, our web sites and the Programs related the operations of AGGELAKOS S.A.; To comply with applicable law; To support IT purposes; To support operational procedures; 3. Data sharing and transfers 3.1. Privacy Policy & Data Processing: Your personal data are gathered, filed and processed by AGGELAKOS S.A. exclusively for the purposes of providing our services to you according to the applicable laws. By accepting the terms hereof you give your explicit consent to AGGELAKOS S.A. to transfer your personal data to AGGELAKOS S.A. Partners, that is to third natural or legal entities who provide you with services in combination or in addition to its services (specifically for transport services, internal or external activities, visits to places) and for reasons connected with the better provision of services of AGGELAKOS S.A. to you. 3.1.1. We will share your information with third parties only as described in this Privacy Policy. We might share personal information about you outside AGGELAKOS S.A. where a) it is required or authorized by law; b) it is required to provide you with services that you have requested, in which case you will be considered to have given your consent (i.e. car rental, restaurant reservation, reward programs, tours or visits arrangements, ticket purchases )”; c) if your stay has been paid for by a third party we will provide billing information to the paying party; d) if you have failed to pay owed amounts. 3.1.2. We may disclose User Provided and Automatically Collected Information: With government or law enforcement authorities, where required by applicable law in order to comply with any court order or other legal obligation, or respond to a government request; When we consider in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others or to investigate theft or fraud; With Service Providers and data controllers, which we use in order to execute and improve our services and support our business; For the purposes of special programs, according to the more specific terms and conditions if/when you choose to participate. With our suppliers and third parties for delivering our goods and services to you, storing and processing data or sending emails. From these third parties we require to protect your personal information with reasonable security measures and to limit their use only to the purposes for which we have disclosed it to them. This Privacy Policy does not describe the collection, use or disclosure of information by third parties that you contact for services related to ours, for which you have to inform about their Privacy Policies. 3.1.3. The Site may contain links to third-party websites operated by parties other than AGGELAKOS S.A.. These linked sites are not under AGGELAKOS S.A.. AGGELAKOS S.A. is not responsible for the operation, content, privacy practices or the security of any such linked site (or any link contained in any linked site). You are responsible for reading and complying with the privacy statements and terms of use posted on these linked sites. We provide such links only as a convenience, and the inclusion of a link on the Site does not imply endorsement of the linked site by AGGELAKOS S.A. or AGGELAKOS S.A. affiliates. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use and privacy policies for such websites. If you provide any Personal Information through any such third-party website, your Personal Information will be treated in accordance with the privacy policy of that third party. AGGELAKOS S.A. may also partner with a limited number of Internet providers to offer Internet access to our guests. Your use of on-property Internet service is subject to the third-party Internet provider’s terms of use and privacy policy. You can access those terms and policies using the links on the service sign-in page, or by visiting the Internet provider’s website. 3.2.1. Service Providers: We rely on third parties to provide services and products on our behalf and potentially share your personal information with them, as the case may be. In general, our service providers are required by law to protect your personal information and may not use or share your personal information unless required by law. We may also share your information with service providers and third partners so that you can create visiting programs by selecting sights visits and other activities from the lists we have configured for you according to your preferences and third party information. 3.2.2. Social Networking Providers: When using certain social media features through our website or apps, you share information with your social media provider (such as Facebook) and the information you share will be governed by their own policies privacy (including the possibility of having access to such information through the social media provider). You may be able to change your privacy settings for these social media providers. Please consult the relevant social media provider's privacy policy for further information. Third-party social networks that provide interactive activities, plug-ins or social networking features (e.g., to allow you to connect to Facebook or Google to find friends to add as connections or to "Like" a page) may use cookies or other methods (e.g., web beacons) to gather information regarding your use of our website and apps. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these cookies or other tracking methods for their own purposes by relating information about your use of our site with any of your Personal Information that they may have. We may also obtain analytics information from social networks that help us measure the effectiveness of our content and advertisements on social networks (e.g., impressions and clicks). 4. Data Retention Period We will retain User Provided data for as long as you use our web sites and / or our Application and for a reasonable time thereafter so as to fulfill the afore mentioned purposes or to respect any applicable laws or statutes of limitation or terms of this Policy. We will retain Automatically Collected information for up to 12 months and thereafter may store it in a non identifiable aggregate form. 5. Security We implement appropriate technical and organizational measures to reasonably protect your personal data against unauthorized and unlawful access and processing or accidental loss, destruction, damage, theft, use or disclosure. The safety and security of your information also depends on you. Where we have given you or where you have chosen a password for access to services through our web sites and/ or our Applications, you are responsible for keeping this password confidential. We request you not to share your password with anyone else. We make every effort to ensure as fully as possibly the secure use of our web sites or our Applications. (It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail. We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection our e-mail responses to you will not include any any confidential information). 6. Changes to the Privacy Policy To improve our services we may require amendments to this Privacy Policy – e.g. by the implementation of new technologies or the introduction of new features and services. We reserve the right to change, update or supplement this Privacy Policy at any time. . You are also advised to consult this Privacy Policy regularly for any changes. If you continue to accept our services and / or use the related applications after we have posted modified Terms, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use our web site or Applications after such modifications have been made. 7. Jurisdiction It is explicitly agreed that the Courts of Rhodes, Greece applying the laws of Greece shall be exclusively competent for the resolution of any dispute, claim, interpretation or controversy arising out of or relating to the Terms of this privacy Policy. 8. Your Rights 8.1 Under the applicable legislation you have the right to request access to the personal data we hold about you, i.e. to be informed upon your request whether your personal data are subject to processing and to receive further information on such processing, including information on eventual transfers of personal data outside the EU and the appropriate or suitable safeguards we have in place for such transfer. As long as the requirements under the applicable legislation are met, you may also request the correction of any inaccurate information we hold about you or the deletion of the same or restriction of the processing concerning your personal data. If such a request places us or our affiliates in breach of its obligations under applicable laws, regulations or codes of practice, then we may not be able to comply with your request but you may still be able to request that we block the use of your personal information for further processing. You may also have a right to data portability to another data controller under certain circumstances. You may withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal. You may also lodge a complaint with the competent Data Protection Supervisory Authority, if you feel that the processing contravenes the law. 8.2 If you would like to exercise your rights above or if you have any questions or concerns about our Privacy Policy please contact dpo@alfahotelrhodes.com . 9. Your Consents By accepting this Privacy Policy you grant your explicit consent and you accept the processing and use of your personal data, as set forth and for the purposes described in this Privacy Policy. I ACCEPT

Terms and Conditions

The Terms and Conditions set out below ("Conditions") apply to your use of this web site and related web sites (“Site”), including the use of the information & services offered on the Site. In accessing and using the Site, you shall be deemed to have read each and all the Conditions without modification. If you do not agree, please cease use of the site and leave the site immediately. These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site. Site The information available on the Site relates to the hotels and resorts owned and managed by AGGELAKOS S.A., a corporation constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties. Use of Site The services of this Site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Site, You represent that You are of sufficient legal age to use this Site and to create binding legal obligations for any liability You may incur as a result of the use of this Site. You also warrant that You are legally authorized to make the travel reservations and/or purchases for either Yourself or for another person for whom You are authorized to act. You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand. This Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from AGGELAKOS S.A. has been granted. You agree that You will not use this Site for chain letters, junk mail, “spamming”, solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list. Information You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site is general information about AGGELAKOS S.A. and is not in the nature of advice. You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site. AGGELAKOS S.A. is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material. AGGELAKOS S.A. may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such modifications without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions. AGGELAKOS S.A. does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, AGGELAKOS S.A. may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action. Copyright The information, text, graphics, images, sounds, links, modules and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by AGGELAKOS S.A. or licensed by AGGELAKOS S.A. and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of AGGELAKOS S.A.. Without limitation you may not, without such approval from AGGELAKOS S.A., create derivative works from any part of the Site or commercialize any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party. Liability Disclaimer & Exclusion In no event shall AGGELAKOS S.A. be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of: * your use of the Site or any Linked Web Site; or * your use of or reliance on Information or any other material accessed through the Site including via any Linked Web Site; including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information. These Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, to the extent permitted by law, all warranties, terms or conditions which would otherwise be implied into these Conditions are hereby excluded. Where applicable law implies any warranty, term or condition, and that law prohibits exclusion or modification of the application of or the liability of AGGELAKOS S.A. under, any such warranty, term or condition, then the liability of AGGELAKOS S.A. shall include liability for that warranty, term or condition but such liability will be limited for a breach of that warranty, term or condition to one or more of the following: if the breach relates to services, the supply of the services again or payment of the cost of having the services supplied again; and * if the breach relates to products and the products can be repaired, repair of such products or payment of the costs of having the products repaired, but otherwise, replacement of the products or the supply of equivalent products or payment of the cost of replacing the products or of acquiring equivalent products. Security & Non Confidentiality AGGELAKOS S.A. does not warrant and cannot ensure the security or confidentiality of any information which you transmit to AGGELAKOS S.A.. Accordingly, any information which you transmit to AGGELAKOS S.A. is transmitted at your own risk. Governing Law & Jurisdiction The laws in force in India govern these Conditions and you agree to submit to the exclusive jurisdiction of the courts of Greece. If you have any queries regarding any of our terms, please contact us.